AI Chatbot & Voice Bot – omnichannel automation with integrated AI agents
We deliver intelligent chat and voice bots that respond instantly, understand intent, and perform actions. We combine them with AI agents that orchestrate processes, connect to your systems (CRM/ERP/payments), and close the loop – from conversation to real task execution.
1. Instant response to thousands of requests
Parallel handling of an unlimited number of conversations 24/7 – no queues and no delays. Consistent answers, higher satisfaction, and a significantly lower cost-to-serve.
2. Chat + Voice in a single platform
Web chat, mobile apps, WhatsApp/Viber/Messenger, email, and phone (SIP/WebRTC, IVR). Built-in STT/TTS for natural speech, barge-in, and dynamic IVR flows for real conversations with customers.
3. Deep NLU/NLP and RAG knowledge
Understanding of intent, context, and synonyms + multilingual with auto-detection. We connect the bot to your knowledge base (documents/FAQ/policies) via Retrieval-Augmented Generation for up-to-date and accurate answers.
4. Integrations and action execution
Orders, bookings, payments, tickets, lookups, data changes – directly from the conversation. We integrate with CRM/ERP/payments/shipping and external APIs, validating and writing the result back to your systems.
5. AI agents behind the bot (orchestration)
Behind the chat/voice interface, AI agents plan steps, make decisions, and coordinate services: for example, a “Sales” agent prepares an offer, “Support” opens a ticket, and “Finance” validates a payment – all synchronized and transparent to the customer.
6. Self-learning and quality
Continuous improvement through conversation analysis, ratings, and outcomes. Training cycles, A/B testing of prompts and flows, automatic detection of knowledge gaps, and suggested tasks to fill them.
7. Analytics and monitoring
Dashboards for volume/intents/languages, NPS/CSAT, average time to resolution, escalations, and abandoned conversations. Transcripts, key themes, sentiment, and recommendations to optimize flows and content.
8. Handover to human and control
Intelligent escalation to an agent (chat/voice) with full context. Role-based access, audit logs, policies, and limits (budgets, allowed actions) for safe autonomy of your agents and bots.
9. Security and scaling
Encryption, data protection, and compliance (e.g., GDPR). Horizontal scaling for peak loads – campaigns, seasons, PR events.
We unite chat and voice with AI agents to turn every conversation into a completed action – faster service, higher conversion, and a lower cost per contact.